Refund policy

This page explains what applies if you change your mind about a purchase or if something is wrong with an item. Questions are welcome at support@hobnobbit.com.

Right of withdrawal

You have 14 days from the day you receive your order to change your mind. You do not need to give a reason.

How to cancel your purchase

The easiest way is to use the Cancel purchase form, which you will find at the bottom of every page. You can also email support@hobnobbit.com or register the return in your customer account. Do this within 14 days and include your order number and which items it concerns.

Then send the items back no later than 14 days after telling us. The address is:

Hobnobbit AB
Gårdshuset, Stora Östergatan 18
271 34 Ystad
Sweden

You pay for the return postage.

Condition of the item

You may open the packaging and look at the item, just as you would in a shop. If it has been handled more than that and has lost value, we will deduct an amount equal to the loss in value. This means a kit where parts have been removed from the sheets or glued cannot be returned for a full refund.

Exceptions

The right of withdrawal does not apply to gift cards or to items made to your specifications, such as special orders.

Refunds

We refund you no later than 14 days after you tell us you are cancelling. We may wait until we have received the items back, or until you have shown that you have sent them. The money goes back to the payment method you used.

If you return the whole order, we also refund the original delivery cost, up to the price of our cheapest delivery option.

It can take a few days for your bank or card provider to process the refund.

Exchanges

If you would like a different item, the easiest way is to return the one you have and place a new order.

Cancelling before dispatch

To cancel an order before it has been dispatched, you can do so in your customer account. You can also email us, but please do so as soon as possible.

Faulty items

Now and then something breaks in the post, or a tiny part is missing from the box. When that happens, we sort it out.

Show the EU's information about your legal guarantee rights

Read more about your legal guarantee rights on the EU's Your Europe website

As a consumer, you are covered by the legal guarantee. It applies to faults that existed when you received the item, even if they only show later. Under Swedish law, which applies to our sales, you can complain for up to three years after receiving the item. If you live in another EU country, your national law may give you additional rights.

If a fault appears within two years, we assume it was there from delivery, so you do not have to prove it. After two years, you need to be able to show that the fault was there from the start.

Get in touch within a reasonable time after discovering the fault. Within two months is always considered reasonable.

How to report a fault

Email support@hobnobbit.com with your name, address and order number. Tell us which product it concerns and what is wrong. A photo helps a lot.

Please wait to send the item back until you have heard from us.

What happens next

First, we repair or replace the item. If a part is missing from a kit, we send you a new one. It costs you nothing, and we pay for the return postage. If that is not possible, or takes too long, you are entitled to a price reduction or to cancel the purchase and get your money back.

What does not count as a fault

• Damage that happened after delivery, for example if something has been dropped
• Normal wear and tear
• Faults caused by changes you made yourself, such as painting or gluing

Our 3D-printed furniture is made from bioplastic and softens in heat. Keep it out of direct sunlight and away from radiators. Small variations in the surface come from the printing process and do not count as faults.

If an item is not faulty under consumer law, we may decline the complaint.

If we cannot agree

You can turn to the Swedish National Board for Consumer Disputes (ARN), arn.se. We follow ARN's recommendations. If you live in another EU country, the European Consumer Centre in your country can also help.

Hobnobbit AB, company reg. no. 559516-0093
Gårdshuset, Stora Östergatan 18, 271 34 Ystad, Sweden
support@hobnobbit.com